The Adoption of Delivery Services During COVID-19, by Shanice Samuels
NOTES: Origins and Context | See Also
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Origins of this content
This explains the struggle out-for-delivery people had to go through during the pandemic. Struggles that led to strikes and the fight for more protection for delivery workers. It also sheds light on how consumers have been utilizing platforms with delivery apps to cater to them. And also, why restaurants were so eager to put their restaurants up online platforms during the pandemic.[cit] and [cit].

"Retail sales via e-commerce in the United States (U.S.) increased by 31.8% from the first quarter to the second quarter in 2020, while total retail sales decreased by 3.9% during the same period (U.S. Census Bureau, 2020)."[cit].

"Meal delivery services saw massive growth as restaurants turned to platforms like Postmates and DoorDash to keep serving customers. One study published by the Columbia Business School found that the pandemic alone was responsible for 70% of the industry's growth from 2019 to 2020." [cit].

"COVID-19 has considerably impacted the financial strength of restaurant firms; however, restaurant firms that used OFD and other contactless delivery services experienced relatively lesser financial glitches (Kim et al., 2021). [cit].

Quote: "Time spent at home, of course, has nearly doubled and the corresponding household supplies, groceries, food, etc. at home has increased. Furthermore, due to the restrictions of physical shopping in stores, consumers rely on online shopping more than before the pandemic." [cit].
During COVID-19 a mass amount of businesses were forced to shut down. Businesses were only allowed to operate online on commercial platforms. To evade financial ruin, companies specifically food and grocery retail were rapidly moving towards e-commerce sites like Uber Eats, Instacart & Shopify. The pandemic successfully transformed the relationship between platforms supplying convenience to "convenience is a necessity." Now, lockdowns caused by the COVID-19 pandemic dramatically changed the way people shop. Retail sales via e-commerce in the United States (U.S.) increased by 31.8% from the first quarter to the second quarter in 2020, while total retail sales decreased by 3.9% during the same period (U.S. Census Bureau, 2020). As a result of this, those key retail online businesses increased in consumer demand and the adoption of more delivery services. 

Out-for-delivery services have spiked significant growth during the last two years. More than 46% of people have increased the frequency of food and grocery delivery services during the pandemic due to convenience and safety reasons. While non-essential workers have switched to remote work, some workers like delivery people are left to shop in stores despite the high risk to contract the virus. What was great about purchasing products online was the guarantee of same-day or next-day delivery handed directly to your door. However, the over-consumption of online shopping has led to the small population of OFD workers becoming overworked and overwhelmed. Also, these on-demand delivery workers were risking their health and safety to provide services to the consumer. Of course, this issue has made workers threaten to strike businesses for better safety measures and protections. Eventually, companies adopted better regulations for their workers such as offering contactless delivery services. This not only be beneficial to the consumer but to essential Out-for-delivery workers as well. Secondly, companies have also set limitations on delivery destinations and have allowed OFD services to refuse certain transit routes. Lastly, food and grocery apps are required to be transparent about how much each customer tipped and the workers' total pay. Although the pandemic has come to an end, it has been shown that there will still be more of a demand for online shopping and a need for delivery services. The question is: are companies waiting for the next world crisis to capitalize off necessity?